Frequently Asked Questions
Everything you need to know about your vinyl experience.
How do you ensure my turntable arrives safely?
We use specialized, double-walled reinforced packaging and high-density foam inserts for every shipment to protect delicate components like the tonearm and platter during transit.
Do your turntables come with a warranty?
Yes, all new turntables include a minimum 1-year manufacturer warranty. Certified refurbished units come with our exclusive 90-day The Turntable Store guarantee.
What is your return policy for audio equipment?
We offer a 30-day return policy for most hardware. Items must be returned in their original packaging with all accessories included. Please note that opened phono cartridges are non-returnable due to their delicate nature.
Do I need an external amplifier or preamp?
This depends on the model. Some of our turntables feature built-in preamps for plug-and-play use, while audiophile-grade models may require an external phono stage and amplifier for the best sound quality.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, and tracking information is provided via email immediately upon dispatch.
Can you help me set up my new player?
Absolutely! We provide digital setup guides with every purchase, and our technical support team is available via live chat or email to help you balance your tonearm and calibrate your tracking force.